Return and Refund Policy

Refund Policy

At The Handbag, we strive to provide high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help. This Refund Policy outlines our procedures for returns, refunds, and exchanges to ensure a smooth and transparent process.

Returns

Eligibility:

- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

- Certain items are exempt from being returned, such as perishable goods, intimate or sanitary products, and gift cards.

Return Period:

- You have 28 calendar days from the date of purchase to return an item.

How to Return:

1. Contact Us: Email us at info@thehandbag.com.au with your order number, the item you wish to return, and the reason for the return.

2. Return Authorization: Once your return is approved, we will provide you with a return authorization and instructions on how to send your item back to us.

3. Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Refunds

Processing Refunds:

- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

- If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Partial Refunds:

- In some cases, only partial refunds are granted (if applicable), such as items not in their original condition, damaged, or missing parts for reasons not due to our error.

 

Exchanges

Exchanges:

- We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at info@thehandbag.com.au.

 

Non-Returnable Items

- Gift cards

- Downloadable software products

- Some health and personal care items

 

Sale Items

- Only regular priced items may be refunded. Sale items are not eligible for a refund.

 

Shipping Costs:

- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Lost or Damaged Returns:

- We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

 

Contact Us

If you have any questions about our Refund Policy, please contact us:

 

- Email: info@thehandbag.com.au